Creditors are shameless when trying to get their money even when it’s not really theirs. The nerve of the guy I spoke with today astounded me. He must have to carry around his balls in their very own brief case.
I called Name of Business to schedule having something repaired. Since they couldn’t send out a technician it was going to have to be picked up. The parts that need repair are no longer under warranty so we would have to pay for the shipping and the repairs. Great. The total was going to be $159 including the repairs, shipping, taxes, the whole shebang. It was all supposed to be put on my husband’s credit card but it was apparently put on my “preferred client account.”
This was in March. It’s August. The item was never picked up. We called NOB to find out what happened, to let them know to cancel the order because the item was never picked up and yet the bill keeps climbing. We told them months ago, like back in May, “The services weren’t rendered, we’re not paying until the item is picked up and repaired.” “Sure, okay, that’s fair.”
So we get another statement for their credit services because we’re not paying the bill for the shipping or the repair (???) and now it’s being reported to the credit bureau and going to collections. The bill is $186 with late fees and draft charges. I call to find out what’s going on. I speak with a gentleman who basically just wants the money. I explain the situation and he says,
“I understand you’re frustrated. I’ll connect you with our preferred account member services and they can help you remedy the situation. They would be the ones who can reduce or eliminate the bill. Would you like to pay your balance in full before I transfer you?“
LOL WUT??? I actually laughed out loud.
I went through two more service agents all dedicated to helping me resolve my issue, all telling me how it was my responsibility to prove that the item was never picked up and repaired. Seriously? I’ll take a picture and e-mail it to you. Then come to find out that even with this $186.27 that’s not all. There was more because somehow, a payment was made for $168 on a credit card. Which card? “I can’t tell you that, ma’am.” ::head desk:: Right, because it’s not my account? Oh wait…
The. Item. Was. Never. Picked. Up. Therefore the item. Was. Never. Repaired. No one. Came. To. The. House. To. Repair. It. Therefore I. Am. Not. Paying. Oh yes, and whomever paid you? Wherever that money came from for that mysterious $168 payment? Refund it please! That wasn’t authorized! kthnxbai!
Do you want to know the magic words? It’s a combination of remaining calm, super nice, and complimentary.
“I’ve never had a problem with you guys, and I’ve always used your products. They’re simply superior and your customer service is exemplary. I would really hate to feel like this 13 year relationship is damaged because of this one little incident. I would also hate to pay for services that were never rendered and shipping that was never, well, shipped because none of that seems fair. Does it?”
Sometimes you have to blow a little glitter even if you’re not on the customer service end. Supposedly this is all fixed. The Mister is frustrated because he wants to know whose credit card the mysterious payment was made from. Somehow, I have a feeling that this little soap opera isn’t over. It never is.
EDIT: I can’t believe I forgot this. The nice lady representative that reassured me that she had just taken care of the issue and that my balance is back to $0.00 then asked me:
“So ma’am… would you like us to reschedule pick-up and repair for The Item?”